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miraval arizona

Resort Policies

WHAT TO KNOW BEFORE YOU GO

Little details play a big role in helping us make your stay as meaningful and magical as possible.

Reach out to our devoted team of Experience Planners today with any questions.

Monday – Friday: 6:00am – 7:00pm PST
Saturday & Sunday: 6:00am – 5:00pm PST

SAFETY & SANITATION PROTOCOLS

Miraval has been establishing new safety measures and protocols in collaboration with leading health and sanitation experts. Every decision, new process, and procedure has been made with the safety of our guests and colleagues top of mind.

The Miraval experience has always been about choice, and meeting you where you are. We want you to have as much information available as possible as you make your Miraval reservation and craft your itinerary. Some things will look different, but the core experience will remain the same. To start, all wellness activities will require advance sign up to ensure physical distancing and proper sanitation between classes.

Masks will be required in certain areas. Housekeeping will only be available upon request.

To learn more about what to expect during you stay, click here.

MIRAVAL MODE

Cellphone and digital device policy: MIRAVAL IS A DIGITAL DEVICE-FREE PROPERTY. Mindfulness is the core of the Miraval philosophy. In everything we do, we encourage our guests to live in the present moment, conscious of the unique intersection of mind, body and spirit. In order to foster a tranquil environment for all our guests, please understand and adhere to “Miraval Mode” during your visit with us.

MIRAVAL MODE is allowing yourself to unplug and be present. Miraval guests are required to unplug from all digital devices, including your cellphone, e-readers, tablets, and focus on living in the present moment and being aware of your surroundings. Leave your phone in your cell phone sleeping bag your receive at check-in, place it in its cell phone “bed” and enjoy living in the now. We understand that you may want to capture your experience on your phone camera, please do, but be mindful of the other guests on property. If you do need to use your digital device outside of your room, we will show you the designated areas on property where device usage is permitted.

During your visit you may notice some our colleagues on cellular devices – rest assured this is our means for taking care our guest’s needs and maintaining our beautiful property.

Also, in consideration of those around you, please refrain from using digital devices to take notes in lectures/workshops. Complimentary notepads and pens are provided for your convenience.

“I understand that I may be approached by a Miraval staff member to terminate cell phone usage in areas not designated for digital devices. I will be mindful of guests around me when using it in designated cell phone areas.”

 

WHAT TO PACK

Arizona is known for its warm sunny days year round with a blanket of coolness in the desert morning and evenings. For maximum comfort we suggest layers of athletic or yoga wear during your day. Evening dining is resort casual and a light wrap or fleece for the cooler desert evening is suggested.

All equestrian activities require long pants and closed toed shoes. Challenge activities require tennis shoes. Spa services such as Aqua Zen require a swimsuit and other services such as Thai massage require loose comfortable clothing.

It is recommended you bring the following items: sunscreen, hat, sunglasses, yoga wear, workout clothing, swimsuit, running and hiking shoes, camera and journal. Check current weather conditions prior to arrival to pack accordingly.

 

COMPLIMENTARY AIRPORT SHUTTLE

Miraval provides complimentary airport shuttle service to/from Tucson International Airport. Please call 800.815.3949 or email arizona.transportation@miravalresorts.com to share your airline carrier, flight number along with arrival and departure times. You must provide your air travel information at least 48 hours prior to arrival in order to utilize the complimentary airport shuttle van.

Upon arrival at the Tucson International Airport, proceed to the baggage claim area and a Miraval driver will be waiting at the bottom of the escalator with a sign showing your name. If you do not see a Miraval driver, please call the resort operator at 520.825.4000.

Departure vans leave at the top of the hour. The last complimentary shuttle departs the resort at 2 pm. Travel time to the airport is approximately 50 minutes so you will be scheduled to depart Miraval two hours before your flight time (for example: if your flight departs Tucson International Airport at 3:10pm, you will leave Miraval on the 1pm shuttle). The afternoon prior to your departure date you will receive a detailed voice mail in your guest room with your departure and luggage pickup time.

If the complimentary shuttle does not meet your needs, private car transportation may be arranged for an additional fee.

 

RESORT CREDITS

If your package includes resort credits, you may apply them toward any fee-based experience during your Miraval visit. Resort credits can be used for spa services, private sessions and classes and activities that have fees. These credits cannot be transferred between guests or toward future visits, toward purchases in the restaurant/bar, Raindance Pass Boutique, Spa Retail, online store, or toward tuition fees for Miraval immersions. Book your fee-based experience prior to arrival by calling 800.815.3949 or during your stay with Guest Services.

 

SCHEDULING ACTIVITIES, PRIVATE SESSIONS, & SPA SERVICES

For maximum availability, we recommend that you schedule your activities, private sessions and spa services at least 6-8 weeks in advance of your stay. Our Miraval Advisors are available to answer all of your questions 7 days a week.

Our dedicated team of Experience Planners are here to help you. Please reach out to them today with any questions or requests by phone at 1.800.232.3969 or by email at arizona.experience.planning@miravalresorts.com

 

ARRIVAL & DEPARTURE

Check-in time is 3 pm but guests may arrive on property as early as 11 am. Lunch is included and opens at 11:30 am. Upon check in, you will be given an orientation and tour of the property.

Check-out time is 11 am and we would be glad to store your luggage at Guest Services should you wish to remain on property until 2 pm. Lunch is included on the day of departure with meal service starting at 11:30 am. Late check-out is based on availability; however, please note that the last complimentary shuttle back to the Tucson International Airport departs at 2 pm from the resort.

 

HOURS

  • Life in Balance Spa: 9 am – 9 pm
  • Spa Retail Boutique: 9 am – 9 pm
  • Raindance Pass Boutique: 8 am – 5 pm
  • Painted Sky Boutique: 9:00 am – 4 pm
  • Palm Court Café: 6 am – 2 pm
  • Coyote Moon Bar & Lounge: 2 pm – 9 pm
  • Oasis Poolside Bar: 11 am – 5 pm Open seasonally as weather permits

Contact-less In-Room Dining

  • Breakfast: 7:30 am – 10 am
  • Lunch & Dinner: 11:30 am – 9 pm

Cactus Flower Restaurant

  • Breakfast: 6:30 to 10 am
  • Lunch: 11:30 am to 2 pm
  • Dinner: 5:30 to 9 pm Reservations required and can be made daily at the hostess stand

 

GRATUITIES & TIPPING

Miraval is a non-tipping resort property. We believe a “no tipping” policy is essential to a mindful guest experience. Once you arrive at Miraval, a friendly “thank you” or note on a guest comment card is the best tip you can give and the only one we allow.

 

AGE REQUIREMENTS

Miraval welcomes guests who are 18 years of age or older.

 

PETS

As much as we love pets at Miraval, there is a no pets policy on our property. We can refer you to a great local pet boarding home for the duration of your stay. Service animals* are the only pets allowed on property and must be under control and on a leash at all times when outside your guest room. Guests who require service animals must inform a Miraval Advisor that they are bringing a service animal prior to arrival.

*Under the ADA, a service animal is defined as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. Guests may be asked what work or tasks the animal has been trained to perform. Emotional support, therapy, comfort, or companion animals are not considered service animals under the ADA.*

 

SMOKING

Miraval is a smoke-free environment and we ask that you refrain from smoking in your guest room and all public areas. A fee of $375 will be assessed to remove smoke odor found in guest rooms. Villa rentals may be more. As the safety and efficacy of e-cigarettes have not been fully studied, this policy applies to e-cigarettes as well.

 

GUESTS PER ROOM

Miraval rooms and suites can accommodate two guests maximum per room. Explore The Retreat and Villas for accommodation options for groups of three or more.

 

ALL PACKAGES INCLUDE

  • Delicious and healthy gourmet meals served daily – order as many appetizers or entrées as you like – it’s your choice.
  • Generous nightly resort credits to use toward spa services, private sessions, equine, and culinary experiences. (Resorts credits vary based on package)
  • Unlimited fresh smoothies, tea, coffee, non-alcoholic healthy beverages and freshly prepared grab ‘n go snacks served throughout the day.
  • An array of complimentary wellbeing activities, lectures and fitness classes weekly.
  • Complimentary shared shuttle airport transfers from Tucson International Airport.
  • Luxurious, casita-inspired accommodations.
  • Miraval welcomes guests who are 18 years of age or older.
  • Gratuities included in all packages.

 

DEPOSIT & CANCELLATION POLICY

OVERNIGHT STAY | An advance deposit of 50% of your total stay package is required to guarantee your reservation. We are extending a flexible cancellation policy (up to 24 hours prior to arrival) and not forfeiting deposits should you need to cancel.

DAY PACKAGE | The total cost of the Day Package is required to guarantee your reservation. If you cancel within 24 hours of your reservation you will be charged in full. Please be aware that Miraval requires 4 hours notice to change or cancel any fee-based activities, private sessions, spa services and complimentary classes that require advance sign-up due to limited space, to avoid a fee being charged to your account.

MIRAVAL EXPERIENCES | Please be aware that Miraval requires 4 hours notice to change or cancel any fee-based activities, private sessions, spa services and complimentary classes that require advance sign-up due to limited space, to avoid a fee being charged to your account. We utilize cancellation policies to ensure that all guests who would like to participate in specific activities are able to do so. State tax fees are applied to all fee-based activities. Cancellations under 4 hours to fee-based activities, private sessions and spa services will be considered a no show and the entire session or service will be charged to your account. Cancellations under 4 hours or no shows to complimentary classes with limited space will be charged a fee of $35.

 

TAXES & RESORT FEES

Package rates are exclusive of a 23% resort charge and applicable taxes of approximately 15%. Your resort charge includes access to over 120 weekly wellbeing offerings, full access to our 3 luxury pools, Body Mindfulness Center, and Wi-Fi. All fee-based classes, workshops, and programing will be taxed at 6%. Retail purchases, a la carte food and beverage purchases and other services scheduled in addition to what is included in your package are subject to applicable taxes.

 

HYDRATION

Staying hydrated will help you acclimate to our beautiful Sonoran Desert environment. We ask that you please take the necessary precautions while enjoying your visit. Be sure to wear sunglasses, use sunblock, exercise moderation in your outdoor activities and drink plenty of liquids. Water stations are located throughout the resort (see the map on the back cover of your Miraval Weekly Guide for cooler locations). Please bring your reusable water bottle to all classes and activities. Replenishing your body’s natural water supply daily will ensure comfort and health.

 

WILDLIFE

The desert is home to some of the most beautiful and resilient animals. Among the creatures that call this desert home include tortoises, the Gila monster, rattlesnakes, coyotes, vultures, tarantulas, and many other rare and enthralling species. Because our property rests in the heart of the Sonoran Desert, we recommend that you do not leave any windows or doors open, welcoming any desert wildlife into your room.

 

SAFETY & SECURITY

Your safety is important to us. Miraval security staff routinely patrol the resort property. Should you have any concerns, please dial the resort operator. All Miraval staff are required to identify themselves by department name prior to entering a guest room. Please activate the deadbolt for maximum security and privacy. If you see or hear any suspicious activity, please report your observations to management. Do not leave valuables in your room.  Place valuables in the provided room safe.